Our Policies

Wira Message


The receipt of your deposit and / or final payment will indicate that you and your travel agent have read these Terms and Conditions, and that you (and your agent) have accepted them. The Terms and Conditions below form the basis of the contractual relationship between Wira Travel and our clients. It is extremely important that our clients understand and accept these Terms and Conditions as well as all web contents.


The followings are the details:

  1. After receiving your booking request, one of our experienced travel agent will be assigned to assist you in building a pleasant travel plan that best suits your interests.
  2. Once your booking is confirmed, you will receive a confirmation letter from us, suggesting that the proposed flights, hotels, and tours be available at the time of print. If any conditions should change after the time of print, Wira Travel reserves the right to make changes and provide you with the similar alternative options.
  3. Clients have to write their names clearly with their title (Mr. or Mrs. etc.) in the format below and be sure that all the names  written are exactly the same asthey appear on their passports. Please specify children who are younger than 12 years old as they get better price for some items, or babies younger than 2 years old (free of charge on some items). Everyone is assumed to be adult unless you specify their age. 4) Alteration of Itinerary.
  4. Wira Travel reserves the right to alter or modify the itinerary of any tour if there are air schedule or surface transport changes, and / or events beyond our control make such alteration necessary. If such a situation arises, the increase or decrease in the tour price will be calculated and charged accordingly.
  5. Definition of Children
    Children is defined as being between 2 to 12 years old.
  6. Definition of Baby
    Baby is defined as less than 2 years old.
  7. How to meet our guide
    On arrival at each city (airport or train, bus station), please look for our Wira Travel sign with your names.
  8. A contact list will be sent to you by email in advance. Please kindly show this voucher to those who concern, such as our local tour guide, hotel staff etc.
  9. Payment
    A) We accept Bank / Account Transfers.
    - Bank Name: Maybank.
    - Branch: Kajang.
    - Account Name: Wira Travel Agency Sdn. Bhd.
    - Account Type: Current.
    - Account number: 5620 2160 8586
    B) Your balance is to be due latest 15 days prior to departure.
  10. Cancellation Refunds
    We very much regret that you are to cancel your trip. We understand you have the fair reasons behind your decision. Your refund, minus the cancellation fee, will be credited to your account within the next two weeks as of the date we receive your written cancellation request.
    The cancellation fee can be calculated and will be shown clearly in each invoice that sent to you.
    At all events, your cancellation fee will be less than or equal to your full payment. No-show travelers will be charged 100% of the full payment. After the trip has begun, there will be no refund for unused services due to your early departure, late arrival, or missed days on tours.
  11. Alteration of Itinerary
    Before your booking has been processed, you still have the opportunity to alter your itinerary free of charge. After you receive the confirmation letter and you want to make changes to the itinerary, some alteration fee will be charged. Wira Travel reserves the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond its control make such alteration necessary. If such a situation arises, the increase or decrease of the tour cost will be recalculated and charged accordingly. If the arranged tour has to be changed due to the client's own wishes, he or she is supposed to pay for the additional corresponding cost.
  12. Travel Documentation
    All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Wira Travel may assist you in applying for the necessary travel documentation upon request. We accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
  13. Health Requirements
    Clients should realize the international travel risk and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
  14. Luggage Allowance
    In accordance with regulations of the General Administration of Civil Aviation of Malaysia, the free baggage allowance within the range of 15 – 20 kg. Excess baggage charges are the sole responsibility of the client. Regulations specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
  15. Insurance
    On top of the travel insurance from your home country with specific overseas coverage, you will be automatically covered by transportation Insurance. However, this insurance is not applicable to the sole hotel or flight booking.



We offer free tailor make service, please do not hesitate to ask us to design a trip with day-by-day itinerary with quotations for airfare, hotels, meals and escorted tour programs.

  1. Communications
    You can contact us via web form from www.wiratravel.com, email, fax, or phone call. If for any reason, you fail to receive any reply from us in regard of your tour status within 24 hours from the time you submitted the request for booking, modifying, or canceling a tour, you are responsible to contact Wira Travel customer service center at This email address is being protected from spambots. You need JavaScript enabled to view it.  or phone at +6012 646 0063 immediately.
  2. Complaints and Claims
    Shall you feel unsatisfied with any service we has provided, you agree to notify your local tour guide or your travel agent right away to avoid the potential similar problems from happening again during your trip.
    In the event of a complaint or claim for compensation, please inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Please contact our customer service center at This email address is being protected from spambots. You need JavaScript enabled to view it. or phone at +6012 646 0063 as soon as possible, we will pay high attention to every complaint, and we believe that our customers' satisfaction is our first concern, any minor suggestion can help us to improve our quality of service.
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